RETURNS & REFUNDS POLICY
Shicarto™ — Horizon Online Store
Customer Satisfaction is Our Priority
3-Day Refund Window Free Defect Returns Quality Inspected Easy Process
Refund Policy
Refund requests must be initiated within 3 days of delivery.
- Refund Processing: Completed within 7 days after we receive the item.
- Refund Options: Full refund or exchange.
- Quality Check: Refund is approved only after inspection.
Free Returns & Replacements
These cases qualify for completely free returns:
- Manufacturing Defect
- Transit Damage
- Wrong Product Delivered
If the correct product is delivered and you want to return it, return shipping charges apply.
Eligible Products
- Kurtis
- Readymade Salwar
- Men’s Shirts
- Women’s Shirts
- Other Readymade Apparel
Return Conditions
- Size exchange only if the size is in stock.
- Tags & packaging must be intact.
- Item must be unused, unwashed & unaltered.
- Shipping charges apply based on the case.
Non-Returnable Items
- Unstitched Fabrics
- Lingerie Items
- Veshtis & Lungis
- Other Non-Readymade Clothing
These items are Final Sale and cannot be returned or exchanged.
Inspection & Approval Process
- Return Request Initiated by Customer
- Item Received at Fulfillment Center
- Quality Inspection Performed
- Refund or Exchange Processed